Our Refund Policy
At WorkOnGigs, we are committed to ensuring a positive experience for both our clients and freelancers. This policy outlines our refund conditions and process.
1. General Conditions
Non-Delivery of Service
If the freelancer fails to deliver the agreed-upon service within the specified deadline without prior mutual agreement with the client.
Service Not as Described
If the delivered service does not meet the description or requirements as agreed upon in the project contract.
Mutual Agreement
If both the client and the freelancer mutually agree to cancel the project and request a refund.
2. Eligibility for Refunds
Request Timeline
Refund requests must be submitted within 3 days of the project's scheduled completion date.
Evidence Required
The client must provide evidence supporting their claim (e.g., screenshots, communication logs, or other relevant documents).
Resolution Attempts
Both parties must make a reasonable effort to resolve the issue before requesting a refund.
3. Refund Process
Submission
To request a refund, clients must contact our support team at contact@workongigs.com with the project details and the reason for the refund request.
Review Process
Our team will review the request and any supporting evidence within 3 business days.
Final Resolution
We will work with both the client and the freelancer to reach a fair resolution. If the refund request is approved, the client will receive a full or partial refund, depending on the circumstances.
4. Non-Refundable Situations
Change of Mind
If the client changes their mind after the service has been delivered as per the agreed contract.
Client Delays
If the client fails to provide necessary information or approvals, causing delays or incomplete delivery.
Partial Completion
If the service has been partially delivered and accepted by the client, refunds will only be issued for the incomplete portion of the work.
Active Disputes
If there is an ongoing dispute that has not yet been resolved through our dispute resolution process.
Dispute Resolution
If a refund request is denied or if the client and freelancer cannot agree on a resolution, the issue may be escalated to our dispute resolution team. Both parties will be required to provide supporting evidence, and our decision will be final and binding.
Need Assistance?
If you have any questions or need support, our team is here to help: